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The benefits of having an intercom system – everything you need to know

Max Smith Picture

Max Smith

20th February 2025

What is an intercom system?

An intercom system is a communication device that allows people to speak with each other over a distance within a building, home, or business. It can be audio-only or include video functionality. Some of the common use cases for intercoms are to grant access to a building or on-site facility. 

What are the different types of intercom systems?

There are several different types of intercom solution available on the market. The optimal solution depends on the use case but some of the typical types of solutions are listed below:- 

  • Wired Intercoms: Require physical wiring between units. 
  • Wireless Intercoms: Use radio signals, Wi-Fi, or Bluetooth for communication. 
  • Video Intercoms: Include a camera for visual communication. 
  • Telephone Entry Systems: Allow access control via a telephone network. 
  • IP Intercoms: Use the internet for communication and remote access. 

Do intercom systems require professional installation?

It does depend on the type of system and the complexity of the installation but we do recommend that all intercom solutions are installed by a professional company. Wired intercoms usually require an additional level of expertise to integrate with existing solutions so before you start any new project, or are looking to upgrade an existing solution it is always best practice to contact a professional. 

    Intercom on a gate
    Access Intercom video

    Intercom solutions installation

    The are a wide range of intercom solutions available in the market.

    Can I install an intercom system in an existing building?

    Yes, both wired and wireless intercoms can be installed in existing structures. Wireless solutions tend to be a less complex installation but a wired option provides additional stability, integrations and security. We advise that having a site survey conducted by a professional intercom installation company will ensure that the best solution is installed. 

    Can intercom systems record video? 

    Yes, many video intercoms offer recording features, either on local storage or cloud services. There are many options available so it depends on the use case and what you are trying to capture.

    Are intercom systems secure?

    Yes most modern systems use encryption for security, but it’s important to keep software updated and use strong passwords for connected devices. Overall, new intercom systems are secure if kept up to date and maintained.

    How do I maintain an intercom system?

    It is best practice to ensure that all intercom systems are maintained in the following ways:- 

     Regularly checking your system will not only help to keep it in full working order but will also extend the life.   

    If you have any further questions, or would like SCS to carry out a full onsite survey please contact us here.

    Max Smith Picture

    Max Smith

    20th February 2025

    From studying for a Politics degree, Max took the less than obvious path into the environs of Security as a Locksmith back in 1985! Thirty plus years later, it’s a journey that has seen the achievement of NSI Gold accreditation for Intruder Alarms, Access Control & CCTV, plus the introduction of a sister company specialising in Gate Automation Solutions. With a wealth of both Engineering and management experience, Max has an active interest in the evolution of the Security Industry and its future direction.

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